Privacy Policy
Last Updated: May 5, 2026
NGU Media respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how NGU Services LLC, doing business as NGU Media, collects, uses, stores, and protects information when you visit our website, submit a form, contact us through WhatsApp, interact with our Meta platforms, book a consultation, purchase a digital product, or use any of our services.
By using our website or contacting NGU Media, you agree to the practices described in this Privacy Policy.
1. Who We Are
NGU Services LLC, doing business as NGU Media, is a digital marketing and website creation company serving clients internationally, with a focus on Trinidad and Tobago, Guyana, Barbados, and the United States.
NGU Media provides professional websites, brand identity services, SEO, Meta ads, conversion systems, website optimization, digital products, and custom AI solutions.
Website: https://ngumedia.net
Email: info@ngumedia.net
Email: jaydanchinchuck@ngumedia.net
Phone: +1 (868) 480-2614
Phone: +1 (505) 317-7950
2. Information We Collect
We may collect information that you voluntarily provide when you contact us, complete a form, book a meeting, message us on WhatsApp or social media, purchase a digital product, or become a client.
This may include:
Name
Email address
Phone number
WhatsApp number
Business name
Business location
Website URL
Social media links
Industry or business type
Service interest
Budget range
Project timeline
Business goals
Messages or inquiries sent to us
Files, images, logos, brand assets, or content you upload or send
Booking or consultation details
Billing and payment-related information
Any other information you choose to provide
We may also collect basic technical information when you visit our website, such as:
IP address
Browser type
Device type
Pages visited
Time spent on the site
Referral source
General website usage data
Cookie and tracking data, where applicable
3. Information Collected Through Meta Platforms and WhatsApp
If you contact NGU Media through WhatsApp, Facebook, Instagram, Messenger, or a Meta-related integration, we may collect and process information connected to that interaction.
This may include:
Your name or profile name
Your phone number or platform identifier
Your message content
Your service interest
Your business details
Your inquiry history
Your responses to qualification questions
Any files, images, or links you send
This information is used to respond to your inquiry, qualify your request, recommend the right service, and route serious leads to the appropriate NGU Media team member.
4. How We Use Your Information
We use your information to:
Respond to inquiries
Provide quotes or recommendations
Book consultations or strategy calls
Qualify leads
Understand your business needs
Provide website, branding, SEO, advertising, AI, or digital marketing services
Create proposals, agreements, and invoices
Collect onboarding information
Deliver digital products or templates
Improve customer service
Manage client communication
Send project updates
Provide support after launch
Improve our website, ads, and marketing
Analyze website and campaign performance
Comply with legal, tax, accounting, or business obligations
5. AI and Automation
NGU Media may use AI-powered systems, automations, chatbots, or workflow tools to help respond to inquiries, summarize conversations, qualify leads, organize project information, and improve internal operations.
These tools may help us:
Answer common questions
Collect lead details
Summarize inquiries
Route serious leads to a human
Recommend the next step
Organize client information
Reduce repetitive manual replies
AI-assisted systems are used to support communication and workflow efficiency. They do not replace final human decision-making for contracts, payments, custom quotes, or project approvals.
6. How We Share Information
NGU Media does not sell your personal information.
We may share information only when necessary to operate our business, provide services, or comply with legal requirements.
This may include sharing information with:
Website hosting providers
Domain providers
Email and communication platforms
Payment processors
CRM or spreadsheet tools
Analytics platforms
Advertising platforms
AI and automation tools
Project management tools
Contractors or team members helping deliver your project
Legal, accounting, or compliance professionals
Government or law enforcement authorities, if required by law
We only share information that is reasonably necessary for the purpose involved.
7. Payment Information
NGU Media may use third-party payment processors such as Stripe, PayPal, bank transfer providers, or other payment platforms.
We do not intentionally store full credit card numbers or sensitive payment card details on our website. Payment information is processed by the relevant payment provider according to their own security and privacy policies.
8. Cookies and Tracking
Our website may use cookies, tracking pixels, analytics tools, or similar technologies to improve website performance, understand visitor behavior, measure advertising performance, and support marketing campaigns.
These tools may help us understand:
Which pages people visit
How visitors interact with the website
Which ads or campaigns lead to inquiries
How users move through our website
How to improve our website and services
You can usually control or disable cookies through your browser settings.
9. Data Retention
We keep personal information only for as long as necessary for business, legal, accounting, tax, service delivery, or operational purposes.
Lead and inquiry data may be kept to manage communication, follow-ups, service history, or future business requests.
Client project information may be kept for recordkeeping, support, maintenance, legal protection, and business continuity.
When information is no longer needed, we may delete, anonymize, or securely archive it.
10. Data Security
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
These steps may include secure platforms, password protection, limited team access, SSL-secured websites, trusted third-party providers, and internal access controls.
However, no website, platform, or online transmission is guaranteed to be completely secure. By using our website or services, you understand that data transmission over the internet carries some level of risk.
11. International Users
NGU Media serves clients internationally. If you contact us from outside the United States or Trinidad and Tobago, your information may be processed in another country where our systems, service providers, or team members operate.
By using our website or contacting us, you understand that your information may be transferred, stored, or processed outside your country of residence.
12. Your Rights
Depending on your location and applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent where applicable
Request that we stop contacting you
Ask how your information is being used
Request a copy of certain information we hold about you
To make a privacy request, contact us using the details below.
13. Data Deletion Requests
You may request that NGU Media delete personal information we hold about you, subject to legal, accounting, tax, contract, security, and legitimate business recordkeeping requirements.
To request deletion, email us at:
info@ngumedia.net
Please include:
Your full name
Your email address
Your phone number or WhatsApp number
The platform you contacted us on
A short description of what you want deleted
We may need to verify your identity before processing your request.
You can also review our Data Deletion Instructions here:
Data Deletion
14. Third-Party Links
Our website may contain links to third-party websites, platforms, tools, or payment providers.
NGU Media is not responsible for the privacy practices, content, policies, or security of third-party websites. We recommend reviewing their privacy policies before sharing personal information.
15. Children’s Privacy
NGU Media’s services are intended for businesses, professionals, and individuals who are able to enter into business relationships.
We do not knowingly collect personal information from children under 13. If we become aware that a child has provided personal information, we will take reasonable steps to delete it.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be posted on this page with a new “Last Updated” date.
17. Contact Us
If you have any questions about this Privacy Policy, your personal information, or how NGU Media handles data, you can contact us at:
NGU Services LLC, doing business as NGU Media
Website: https://ngumedia.net
Email: info@ngumedia.net
Email: jaydanchinchuck@ngumedia.net
Phone: +1 (868) 480-2614
Phone: +1 (505) 317-7950
