Lab · WhatsApp business assistant
Nexus answers NGU Media’s own WhatsApp. It replies in seconds, asks the right questions, books calls and hands over to our team. Message it and see for yourself.
The problem
Customers message when it suits them: late at night, on weekends, while you are with someone else. By the time you reply, many have moved on. Nexus answers every one of them straight away, on your own WhatsApp number.
Example conversation
Hi, how much for a website?
Happy to help. What kind of business do you run, and do you have a website now?
Auto body shop. No site yet.
How it works
01
Every message gets a fast, helpful reply, including voice notes and photos.
02
What they need, their details and their timing, so your team only spends time on serious enquiries.
03
Nexus agrees a day and time and alerts your team by email. Your team always confirms.
04
Requests for a person, complaints and anything only you can answer go straight to your team.
What it won’t do
Nexus is built for one job: handling your enquiries and bookings on the official WhatsApp Business connection.
If it doesn’t know, it says it will check with your team and alerts you.
It only shares prices and policies you have approved.
If a customer sincerely asks, it says it is an assistant and offers a person.
No medical, legal or financial advice. Emergencies and complaints go to your team.
Under the hood
Connected through 360dialog, a Meta partner, on your existing business number.
Every chat, each lead’s details and how ready they are to buy. Take over any chat at any time.
Email alerts for bookings and handovers, with Google Calendar sync on the Growth plan.
Plans start from TTD 1,500 a month, and most businesses are live in about a week.
